We’re currently experiencing a high volume of calls and email inquiries, which may result in longer response times than usual.

Please rest assured that our Customer Service team is working diligently to assist everyone as quickly as possible. In the meantime, we encourage you to visit the VELUX Support page where you may find answers to your questions.

If you would like to know more about VELUX products and services or need technical support the quickest way to contact us is by telephone on +44 (0) 1592 778 225.

You can also email us by completing the form below.

Service or maintenance

If your request relates to service or maintenance for your current window, please ensure you provide the window code e.g GGL MK04 2070.

See how to identify your VELUX roof window code

Have a complaint?

See our complaint's procedures